On 25 February 2021, the Australian Energy Market Commission (AEMC) released the final rule determination and rule titled National Energy Retail Amendment (Maintaining life support customer registration when switching) Rule 2021 No. 1.
The final rule seeks to reduce barriers for life support customers that switch retailer or distribution network service provider (DNSP) by introducing an obligation on the outgoing registration process owner (RPO) (the retailer or DNSP contacted by the customer for life support registration purposes) to provide the customer with a copy of the medical confirmation document used to register the customer's premises on request.