On 25 February 2021, the Australian Energy Market Commission (AEMC) released the final rule determination and rule titled National Energy Retail Amendment (Maintaining life support customer registration when switching) Rule 2021 No. 1.
The final rule seeks to reduce barriers for life support customers that switch retailer or distribution network service provider (DNSP) by introducing an obligation on the outgoing registration process owner (RPO) (the retailer or DNSP contacted by the customer for life support registration purposes) to provide the customer with a copy of the medical confirmation document used to register the customer's premises on request.
The rule also allows customers to reuse medical confirmation documents for the purpose of providing medical confirmation to the incoming RPO. Customer safety is maintained by the combination of a simpler registration process while maintaining a degree of customer responsibility to pass accurate information to RPOs.
The final National Energy Retail Amendment (Maintaining life support customer registration when switching) Rule 2021 No. 1 has been assessed by the Office of Best Practice Regulation as compliant with requirements for a Council of Australian Governments Consultation RIS.
Please note: any accessibility queries should be directed to the Australian Energy Market Commission