Regulation Impact Statement – Australian Prudential Regulation Authority
A 2016 thematic review conducted by the Australian Securities and Investment Commission (ASIC) identified the need for better quality and more consistent and transparent data on life insurance claims and disputes. Previous published data gaps made it difficult for consumers to compare and assess declined claim rates and performance across providers, while insurers themselves were hampered in their ability to assess and compare the performance and outcomes of their own claims handling procedures.