On 18 March 2021, the Australian Energy Market Commission (AEMC) released the rule determination and rule titled National Energy Retail Amendment (Bill contents and billing requirements) Rule 2021 No. 2.
The rule creates obligations on the Australian Energy Regulator (AER) to create mandatory guidelines on bill contents for electricity and gas retailers to follow when issuing bills to small customers.
The National Energy Retail Amendment (Bill contents and billing requirements) Rule 2021 No. 2 has been assessed by the Office of Best Practice Regulation as compliant with requirements for a Council of Australian Governments Decision RIS.
Please note: any accessibility queries should be directed to the Australian Energy Market Commission