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Telecommunications Consumer Protections Code – Regulation Impact Statement – Australian Communications and Media Authority

On 11 July 2012, the Australian Communications and Media Authority (ACMA) agreed to register a new Telecommunications Consumer Protection Code.   This code was developed by the telecommunications industry and endorsed by ACMA. The existing Telecommunications Consumer Protections Code was developed in 2007 and no longer provides adequate consumer safeguards. This has contributed to a large increase in consumer complaints. The new Telecommunications Consumer Protections Code introduces provisions for suppliers to provide critical information and improved expenditure management tools for consumers. It also requires improvements in industry advertising, complaints-handling and credit management practices. A Regulation Impact Statement was prepared by ACMA and has been assessed as adequate by the Office of Best Practice Regulation.