On 16 December 2011, the Department of Broadband, Communications and the Digital Economy published instruments that alter the payphone arrangements in the Telecommunications Universal Service Obligation. The new arrangements increase the requirements for Telstra in relation to payphone fault repairs, installation, removal, public consultation on removal and complaints handling. Significantly the new arrangements are regulatory and enforceable, whereas the previous arrangements were not. These regulatory arrangements may be replaced by contractual arrangements in two years time, pending certain pre‑conditions being met. A Regulation Impact Statement was prepared by the Department of Broadband, Communications and the Digital Economy and was assessed as adequate by the Office of Best Practice Regulation.
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